- Do not make a transfer until the teacher assures you that there are group lessons available and their timetable.
- If there are not enough numbers of students in the group (2 at least), you will be placed in the waiting list. In case you have already paid for the lesson or group package and there are not enough students, you will have the option to get refunded your money completely or to be placed in the waiting list until we can create a new group.
- If you cannot attend a lesson and you do not warn us within 24 hours, the lesson must be paid in full. If you cancel abruptly a package and this means that the group lesson cannot continue, the money will not be refunded.
Terms and conditions
-Teaching policy
Lessons will begin and conclude at time. If there is any delay problem, lesson will be not extended. If you think you are going to be late, try to contact me by phone or email as soon as possible.
Delays further than 15 minutes will prompt the cancellation of the lesson with no refund.
For online lessons you need to have a good Internet connection and the basic tools (microphone, audio device) to take a lesson. The teacher is not responsible for the technical issues that can emerge during a lesson (bad internet connection, problems with the microphone…).
Any insults or hate speech will result with cancelling all of your classes.
-Payment policy
- Lessons can be paid via Bacs, cheque or Paypal.
- Once you book a lesson , you will have to use any of the payment services to complete the booking process. No lesson will be definitively scheduled until the payment transfer has been done. (with the exception of Free taster lessons)
CANCELLATION POLICY
Within 24 hours of the upcoming lesson appointment your lesson is locked and cannot be rescheduled. If you suddently cancel a class less than 24 hours from a scheduled lesson, the lesson must be paid in full. If you have any questions please try to communicate with me as soon as possible.
2. If the teacher cancels a class with less 24 hours from a scheduled lesson, the money will be refunded completely and the student will have the option to reschedule the next lesson with a 50% discount.
3. If there is any technical issues that prevent teaching the lesson on the teacher’s side (e. g. bad internet connection, problems with microphone, etc.) the money will be refunded completely.
4. If you want to cancel a package from that you haven’t taken any class yet, the money will be refunded completely if you let as now at least 24h before the first scheduled lesson. In case you have taken at least one lesson from that package, the money will be refunded with a 25% penalty for every payed class that has not taken.
5. All the packages have its own expiration date from the day you make the transfer (eg 5 lessons package – 12 weeks). In case you exceed the expiration date and you still have some lessons to take, you will not be able to take more lessons from that package.